Corporate Responsibility

Sustainability

Caring for the environment is an integral part of how we operate as a company. We constantly seek out ways to conserve energy and water, reduce waste and greenhouse gas emissions, and operate across the board in an environmentally sustainable manner.

850+

Stores Benefit from LED Lighting

12%

Minimum Internal Rate of Return (IRR) Hurdle on LED Retrofit Projects

LED Lighting Initiative

In 2018 we started an LED lighting initiative to retrofit our existing lighting fixtures across our portfolio to more energy efficient lighting. Not only is this a great way to reduce energy consumption and greenhouse gas emissions, the new LED lighting also saves us money over the long term, which represents a tangible benefit for all stakeholders.

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Motion Sensor Lighting

In addition to our LED lighting initiative, we have also installed motion sensors and/or timed lighting at a majority of our facilities which also drives reduced energy consumption, reduced greenhouse gas emissions and reduced energy bills.

Right Sizing Waste Containers and Frequency of Pick Up

In an effort to optimize our waste management needs, we have recently begun an initiative to right size our waste containers and reduce the frequency of pickup in an effort to reduce greenhouse gas emissions and generate cost savings.

Water Conservation Efforts

Despite self storage facilities already being very low consumers of water, we continue to look for ways to conserve this valuable resource. We utilize water-saving plumbing devices and focus on incorporating landscaping features which require minimal
water usage.

Community & Team

We serve our communities by offering a needed service, but we also strive to be a part of our communities. To NSA, this means caring about the wellbeing of our customers and employees as well as the communities in which we operate. Promoting diversity is also a key part of how we operate our business.

Newsweek Best Customer Service Award

Our brand SecurCare was recognized by Newsweek Media as one of America’s Best Customer Service Companies for 2024. The distinction was based on an independent survey of more than 30,000 U.S. customers conducted by global research firm Statista, which ranked retailers and service providers in 166 categories overall.

Charity Involvement

We seek to give back to the communities in which we operate and help those in need of assistance. We regularly donate the use of storage units to various charitable organizations, participate in community fundraising activities and donate our time to important causes. In 2023, NSA donated the equivalent of over 1.5 million meals in partnership with Feeding America to assist in ending food insecurity in America. Feeding America is a nationwide network of food banks that feeds more than 40 million people through food pantries and meal programs in communities across America and leads the nation in the fight against hunger.

Storage Units Donated to Charity

In 2023, we donated storage units to a number of charities, including the 4H, American Cancer Society, American Red Cross, Autism Awareness Wichita Falls, Bikes for Tykes, St. Louis Blues Blind Hockey Club, Kids on the Block, and a number of local fire departments, police departments and schools in the areas in which we operate.

ACE Scholarship Donations

NSA donated to ACE Scholarships in 2023. ACE Scholarships provides children of low-income families with scholarships to private schools in grades K-12, and advocates for expanded school choice.

SSA Scholarship Donations

Together with Arlen D. Nordhagen, our Executive Chairman of the Board of Trustees, NSA has funded $500,000 toward a college scholarship endowment for self storage sector employees through the Self Storage Association Foundation.

Exceptional Benefits Package for Employees

NSA is committed to treating its team members as family. Our team members enjoy a robust benefit package that includes medical, dental, vision, life insurance, 401K with matching employer contribution and a performance-based bonus incentive plan. Our team members also enjoy employee discount programs, a Wellness Reimbursement benefit and an Employee Assistance Program.

Governance

NSA is committed to conducting its business with integrity, and in compliance with all applicable laws, rules, regulations and policies. We are also committed to promoting diversity among our management, board and employees. Our commitment to these ethical principals extends to those we do business with as well.